FAQ

Climate control
All areas of our hotel are equipped with climate control. Guest rooms and suites have individually controlled air conditioning.

Cancellation Policy
If you booked our best available rate, our cancellation policy requires that any amendments and cancellations must be made before 18:00 local time the day prior your arrival. Any changes made after this time will result in a charge of the first night’s value at the rate it was booked. When you cancel a booking bought on a promotional rate or a hot deal rate, we charge the full amount of the entire stay.

Parking
We have in-house, 24/7 parking facilities for guests. Parking is subject to availability upon arrival, with overnight car parking charged at €65.00 and hourly parking at €7.50 per hour. Besides our private parking facilities, guests can also park in QPark Byzanthium, 300 metres from the hotel. We can also provide valet parking.

Check-in Time
Check in is from 15:00.

Check-out Time
Check out by 12:00.

Children Policy
If there are children in your party, please let us know when making your reservation. Groups of guests that include children up to 12 years old can book a Family Suite only. A baby cot for children up to 3 years old (by request only) can be set up in any room free of charge. Children between 6 and 12 years old get 50% off breakfast. 

Courier Service and Mail  If you’d like to send an item by mail or courier, please contact the service desk.

Credit Cards
We accept Visa, Mastercard, American Express, Diner and JCB.

Deposit
We take a security deposit from all guests when you check-in. The deposit is €50 per night if paid with a credit card, or €100 per night if paid in cash. Deposits will be refunded when you check out, provided the room has not been damaged.

Doctor
Our hotel doctor is available 24 hours a day. Contact the service desk to call the doctor or for further details of other medical facilities.

Dry Cleaning and Laundry Service
Dry cleaning and laundry services are available through the hotel. Please ask our porters or the service desk to assist you.

Electricity
Our electricity runs at 220V and standard European fittings. Please ask the service desk if you need to borrow an adapter.

Hairdresser
Please ask our service desk to make a reservation with our hairdresser.

Hairdryer
Hairdryers are provided in every room and suite.

Internet
There is free, high-speed WiFi throughout the hotel, including all public areas. For larger events, or where events are being connected across several countries or even continents, we can provide iBAHN conference Solutions with extra bandwidth. Just ask us if you need extra technical support planning for complex events.

Luggage Storage
Before you check in or after you check out, we can store your luggage while you enjoy your time in the city.

Minibar & Goody box
There is a fully stocked minibar in every newly renovated Classic Room, Deluxe Room, Junior Suite, Family Suite and Duplex Suite.

Trains and Trams
The closest tram stops are Hobbemastraat and Leidseplein. Centraal Station is just a 10-minute tram ride away.

Newspapers
Missing your regular newspaper during your time away from home? About 100 different newspapers of different languages are available at a cost of €5, delivered to your door.

Pets
We regretfully cannot allow pets at the hotel.

Accessibility
Park Centraal has a number of guest bedrooms that have been modified for wheelchair access and special needs. Please let our reservations department know how we can best accommodate you.

Room Service
Park Centraal has 24-hour room service, seven days a week.

Safes
Each room and suite has a private electronic safe.

Secretarial Services
Secretarial services can be organized through the front desk. Please let us know in advance if you’d like this service.

Security & Fire Alarms
Our guests’ security is a priority at Park Centraal. We have a comprehensive security system in place as well as a highly advanced computerized fire alarm system.

Front Desk
Our service agents will be delighted to provide you with any advice and info on things to see and do in Amsterdam during your stay. They can also help with any restaurant reservations, car rentals or tickets to museums and tours. Feel free to call or visit the front desk at any time during your stay.

Wake-up Calls
Contact the service desk to arrange an automated wake-up call on your telephone or television.

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